Frequently Asked Questions
Everything you need to know about your MOIDA beauty journey.
Are MOIDA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All MOIDA products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
Do you offer international shipping?
We currently ship to over 25 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.